Customer Service Representative (CSR 1) – Entry Level

?? Location: [Insert Location]
?? Job Type: Full-Time

About the Role

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR 1) to join our team. This entry-level role is ideal for candidates who not only enjoy helping customers but also bring hands-on experience in purchasing and warehouse operations.

As the first point of contact for customers, you will ensure smooth order processing and coordination between departments, playing a vital role in delivering excellent service. This position offers training and growth opportunities within the Customer Service team.

What You’ll Do
Respond to customer inquiries via phone and email with professionalism and efficiency
Process purchase orders with accuracy, including tracking shipments and managing backorders
Coordinate closely with purchasing and warehouse teams to ensure timely order fulfillment
Provide product information such as specifications, applications, and compatibility
Collaborate with internal teams (Accounting, Customs, Warehouse, Quotes, and Customer Service) to resolve issues
Utilize Salesforce and Fishbowl systems to manage orders and inventory tracking
Maintain accurate records of customer interactions in CRM systems
Stay updated on product catalog, services, and company policies
Support the quoting team to ensure accurate pricing and order alignment
Maintain a professional, positive, and customer-focused attitude
What We’re Looking For (Required)
High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1–2 years of experience in customer service, with hands-on exposure to purchasing and warehouse operations
Strong understanding of order processing, inventory coordination, and supply chain workflows
Excellent verbal and written communication skills
Ability to build rapport and maintain customer trust
Proficiency in CRM systems and Microsoft Office
Strong attention to detail and organizational skills
Ability to multitask and manage priorities effectively
Calm and professional under pressure
Preferred Qualifications
Experience using Salesforce, Fishbowl, or similar ERP/CRM systems
Background in inventory management, procurement, or logistics
Bilingual or multilingual skills
Why Join Us?
?? Career growth and advancement opportunities
?? Collaborative and supportive team environment
?? Hands-on training and development
? Opportunity to make a meaningful impact on operations and customer experience
Apply Today!

If you have experience in purchasing, warehouse coordination, and customer service—and are ready to grow your career—we’d love to hear from you!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.