We are seeking a Customer Service Administrator to support our Customer Service team in a fast-paced environment supporting customers in the semiconductor industry. This is a temp-to-hire opportunity for the right candidate.

?? Candidates with hands-on experience or working knowledge of LAM Research (LAM) products, parts, or systems are strongly preferred.

Key Responsibilities

Respond to customer inquiries related to LAM products, parts, orders, and technical requests in a timely and professional manner

Enter, manage, and follow up on sales quotations and sales orders for semiconductor-related products, including LAM components

Track open orders, backorders, and delivery timelines to ensure customer expectations are met

Provide product, order status, and basic technical information related to LAM equipment and components

Accurately document customer interactions in the ticketing system

Communicate customer concerns and LAM-related issues with internal teams, including supply chain and operations

Collaborate cross-functionally to identify alternative parts and reduce lead times for LAM product orders

Proactively monitor reports to maintain high customer service standards

Maintain and grow working knowledge of LAM Research tools, parts, and semiconductor processes

Perform additional duties as assigned

Required Qualifications

2+ years of customer service or customer-facing experience

Experience in the semiconductor industry required

Knowledge of LAM Research (LAM) products is a strong preference

Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Basic Excel skills, including formulas and functions (SUM, AVERAGE, COUNT, etc.)

Education

Bachelor’s degree preferred

Equivalent education and experience will be considered

Additional Details

Customer Service testing required:

Writing Sample – Customer Service (EN_US)

Call Center Customer Service Scenarios (EN_US)

Onsite role – Fremont, CA

Interview and start ASAP

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.