AppleOne has partnered with a growing Fuel and Lubricant Distributor in Corona, CA. to assist them in hiring a Customer Service Representative!

Job Title: Customer Service
Location: Corona, CA (onsite)
Schedule: Mon-Fri 8am-5pm
Pay Range: $20-$22 DOE

We Offer:
Direct hire career opportunity
Stability: In business for over 80 years
Medical, dental, and vision
7 paid holidays
Company paid life insurance
3% 401K matching
15 days of PTO annually
Employee discounts
Competitive compensation

Summary:
As an equal member of a team, you will exceed customer’s expectations of our service by satisfying their needs in a quick and efficient manner.

Duties include the following:
-Greets walk-in customers at the front counter.
-Answer all incoming calls for: Product orders, Card orders, Card inquiries/lockouts/unlocks/authorizations
-Wait on customers with card-related problems (card issues, questions, and reset requests)
-Prepare daily deposit in your individual batch, update accounts receivable and scan checks
-Maintain counters stocked with brochures
-Research and process customer claims of invoice payment
-Answer accounts receivable phone inquiries and follow up as necessary
-Obtains and mails invoice copies for customers, as requested
-Maintains customer files.
-Calls and/or mail correspondence to customers as necessary to update accounts
-Inputs card information and creates cardlock cards
-Cross references products for customers
-Quotes prices and answers questions regarding products for customers.
-Prepares and mails requested information to customers i.e., SDS, map books, product information
-Run video/ pictures of cardlock transactions
-Take sales orders
-Generate reports
-Set up of new customers for walk-in race fuel customers only
-Review Unusual Activity Reports and call customers if necessary
-Stamp the mail at the end of the day once a week
-Take the outgoing mail to the Post Office and/or Mailbox as necessary
-Manage and maintain daily logs for: CARB, on call logs, customer concerns log, card making log, and COR orders.
-Review any error messages for outbox and follow through
-Monthly Basis – Run IFTA reports, fuel summary reports, and special reports per customer requests.
-Review fraud transactions and file fraud claims
-Proactive calls to Cardlock customers
-This position will require for you to be on call after hours for one week out of each month
-Other duties and special projects as assigned


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.