We are seeking a professional and customer-focused Customer Service Representative to serve as the primary point of contact for clients. This role is responsible for handling inquiries, resolving issues, and delivering a high-quality customer experience across phone, email, and/or chat channels. The ideal candidate is detail-oriented, solution-driven, and thrives in a fast-paced environment.

Key Responsibilities
Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner
Resolve customer concerns, complaints, and service issues with a focus on satisfaction
Process orders, returns, and account updates accurately
Document all customer interactions in CRM systems
Provide product/service information and recommend solutions based on customer needs
Escalate complex issues to appropriate departments when necessary
Maintain a high level of professionalism and empathy in all interactions
Meet or exceed performance metrics (response time, resolution time, customer satisfaction)

Qualifications
1–3+ years of customer service or call center experience preferred
Strong communication skills (verbal and written)
Experience working with CRM systems and basic computer applications
Ability to multitask and manage high-volume workloads
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
High school diploma or equivalent required

Skills & Competencies
Customer-first mindset with strong interpersonal skills
Ability to remain calm and professional under pressure
Active listening and conflict resolution skills
Strong organizational and time management abilities
Adaptability in a fast-paced, changing environment

Work Environment
Office or remote/hybrid environment (depending on company)
Fast-paced, team-oriented setting
Performance-driven with clear metrics and goals

What We’re Looking For
A positive, solutions-oriented professional
Someone who can build rapport quickly and handle challenging situations
Strong attention to detail and follow-through
A team player with a strong sense of accountability

If you want, I can also:

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.