We are looking for a friendly, reliable, and solution-oriented Customer Service Representative to join our team. The ideal candidate will be passionate about helping others, skilled at resolving issues efficiently, and committed to delivering an exceptional customer experience.

Responsibilities:
-Answer inbound calls, emails, and chats in a professional and timely manner
-Provide accurate information regarding products, services, and policies
-Resolve customer questions, concerns, and complaints with patience and empathy
-Document interactions and maintain accurate records in the system
-Follow up on customer inquiries to ensure satisfaction
-Collaborate with internal teams to address and resolve issues
-Identify opportunities to improve customer experience and share feedback

Qualifications:
-Previous experience in customer service or a related field preferred
-Strong verbal and written communication skills
-Excellent problem-solving and active listening skills
-Ability to multitask and stay organized in a fast-paced environment
-Proficient with basic computer programs (CRM experience is a plus)

If you enjoy helping people, staying organized, and finding solutions, we encourage you to apply today and become part of our team!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.