Job Title: Receptionist / Customer Service Administrator
Location: Santa Barbara, CA
Job Type: Full-time/Part-time/Contract
Salary: $18 - $22 per hour

Job Summary:
We are seeking a professional, friendly, and highly organized Receptionist / Customer Service Administrator to be the welcoming face and voice of our company. This role is a vital part of our team, responsible for creating a positive first impression for all visitors and callers while providing essential administrative support to our staff. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to manage multiple tasks with efficiency and a smile.

Key Responsibilities:

Front Desk Management: Greet and welcome all visitors, clients, and vendors in a professional and courteous manner. Manage the reception area to ensure it is tidy, organized, and presentable at all times.

Communication: Answer and direct incoming calls on a multi-line phone system, taking detailed messages and routing calls to the appropriate department. Handle all incoming and outgoing mail and packages.

Customer Service: Address customer inquiries, concerns, and requests via phone, email, and in-person. Provide accurate information and solutions, escalating issues to the appropriate team members when necessary.

Administrative Support: Perform a variety of administrative tasks, including scheduling appointments, managing calendars, organizing meetings, and preparing documents, reports, and presentations.

Office Operations: Assist with maintaining office supplies, coordinating with vendors, and supporting general office operations to ensure a smooth work flow.

Data Entry: Maintain and update customer databases, contact lists, and other records with a high degree of accuracy.

Coordination: Support various departments and team members with administrative projects as needed.

Qualifications:

Experience: Proven experience in a receptionist, administrative, or customer service role.

Education: High school diploma or equivalent; an associate's or bachelor's degree is a plus.

Skills:

Exceptional verbal and written communication skills.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Google Workspace.

Strong organizational and time-management skills with the ability to prioritize tasks effectively.

A high level of professionalism and a friendly, approachable demeanor.

Ability to work independently and as part of a team.

Familiarity with CRM software or other customer management systems is a plus.

Attributes:

Reliable, punctual, and professional.

Problem-solving attitude and proactive work ethic.

Comfortable working in a fast-paced environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.