This Customer Service Position Features: Position Type: Full-time, In Office Work Hours: Monday to Friday 8am to 5pm
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment?
As a Customer Service Agent, you will be responsible for handling incoming calls from our valued customers, addressing their inquiries, providing support, and ensuring their satisfaction.

Key Responsibilities: Handle incoming calls from customers promptly and professionally. Listen attentively to customer inquiries and provide accurate information and assistance. Resolve customer issues efficiently and effectively, aiming for first-call resolution. Document all customer interactions and maintain accurate records of inquiries, comments, and complaints. Collaborate with other team members to ensure seamless customer service experiences. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. Utilize Microsoft Suite and other software tools effectively to assist customers and maintain records.

Requirements: Minimum of 1 year of customer service experience, preferably in a call center environment.
Excellent communication skills, both verbal and written. Strong interpersonal skills and ability to build rapport with customers.
Proficiency in Microsoft Suite (Word, Excel, Outlook).
Ability to multitask and prioritize in a fast-paced environment.
Problem-solving skills and ability to handle challenging situations with patience and professionalism.
High school diploma or equivalent required; additional education or certifications in customer service or related fields is a plus.
Apply for this great position as a customer service today!

Positions range from $16.00 to $18.00 depending on experience.
Bilingual Spanish a plus.


AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws..

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf