We are seeking a compassionate and professional Customer Experience & Collections Representative to join our team. This role is ideal for someone who can balance empathy and understanding with the ability to guide customers toward resolution. You’ll work directly with clients, providing excellent service while assisting with account and loan-related inquiries.

Key Responsibilities:
-Serve as the primary point of contact for customers, responding to questions, concerns, and account inquiries with professionalism and empathy
-Assist customers in understanding their accounts, loan balances, and available options for resolution
-Perform soft collections by communicating outstanding balances clearly, while maintaining a compassionate and respectful approach
-Educate and counsel customers on financial obligations, payment plans, and account management
-Document all customer interactions accurately in internal systems


Qualifications:
-Previous experience in customer service, collections, or loan counseling is preferred
-Strong communication skills, with the ability to be both compassionate and firm
-High level of empathy, patience, and professionalism when dealing with sensitive situations
-Detail-oriented, organized, and capable of handling multiple tasks simultaneously
-Comfortable using internal systems to track and update customer information

Why You’ll Love This Role:
-Opportunity to make a meaningful impact by helping customers navigate financial obligations
-Supportive, team-oriented work environment
-Training and mentorship to develop skills in customer experience and collections

If you are empathetic, professional, and motivated to help customers while supporting financial resolutions, we encourage you to apply!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.