Title: Customer Experience (CX) Associate

Type: Temp to Perm

Paying $16.00 per hour/$16.50 for bilingual candidates

Start: Monday, July 28th


Details: This role will take inbound calls for various companies. Lots of doctor’s offices, law firms, etc. Think of when you call your doctor’s office and get an answering service. The call will come in and pop up with the name of the company the customer is trying to call. Our temp will answer as if they are working for that company. A script is provided.


· You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.

· In this role, you will be taking inbound calls and forwarding messages to our clients in a fast-paced environment.

· You will work from your computer for the duration of your shift and regularly work 40 hours per week with a minimum of 8 hours on Fridays, Saturdays and Mondays.

Your Skills
· An excellent communicator, verbally and written.
· Growth mindset, and is excited to learn new things.
· Passionate about customer service.
· People-focused, friendly and knows how to listen.
· Dependable and shows up when expected.
· Above-average computer skills, including typing.
· The ability to stay calm and efficient under pressure.
· Willingness to complete an introductory learning and development phase at satisfactory levels.


Requirements Synopsis:
1. At least 1 year of Call Center Customer Service experience – or – Administrative/office support experience with ability to handle high volume of calls! 100-150 per day.
2. Job stability
3. Distraction free work environment
4. A working computer with a webcam
5. High speed internet and a cable connection – MUST be hard-wired
6. A USB port
7. Great computer skills (you will be testing on typing, spelling, listening, and basic technical and computer skills


Schedule:
Training: 10am-6pm EST M-F for 2 weeks


Post-Training:
· Hours of operation 8am - 11pm EST
· 40 hours a week including weekend shifts
· MUST work a minimum of 8 hours on Friday, Saturday and Monday for the first 12 weeks.

If you have FULL schedule availability and meet the requirements for the role, please apply now with resume!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.