Customer Experience Associate (Remote)

We’re looking for a Customer Experience Associate to join our fully remote team, supporting clients across a wide variety of industries worldwide. In this role, you’ll act as the first point of contact for businesses ranging from healthcare to home services, providing exceptional support with every interaction.

Temp to perm
Remote in Florida, Georgia, South Carolina, North Carolina, Virginia, Texas, Montana, Utah, Idaho, or Arizona
16.00 USD per hour English
16.50 USD per hour English and Spanish
40 hours a week, including weekend shifts
Hours of operation 8am - 11pm EST


What You'll Do:
Handle a high volume of inbound calls—15 to 20 per hour on average, totaling 140+ daily
Support diverse clients by setting appointments, answering questions, and managing live chats
Switch seamlessly between industries and client types throughout your shift
Deliver accurate, friendly service
Work in a fast-paced environment with back-to-back calls, requiring full attention and responsiveness
Manage tasks that may not always be resolved in one call, but still leave the customer feeling heard and supported

What We’re Looking For:
Strong communication skills and a professional, friendly tone
Ability to stay focused during a high volume of short, fast-moving calls
Adaptability to shift between clients and industries quickly
Comfortable working independently in a remote environment
Tech-savvy with the ability to learn new systems quickly

What You’ll Need:
A quiet, distraction-free workspace
Reliable high-speed internet connection
Your own computer (desktop or laptop), headset, and webcam
Ability to learn new tools and systems quickly
Commitment to punctuality and consistent availability during scheduled shifts


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.