Job Summary

We are seeking a Customer Contact Specialist for a contract/temporary opportunity in Tallahassee, FL, within the healthcare services industry. This role is ideal for a detail-oriented customer support professional with call center experience who can assist applicants, licensees, and healthcare practitioners with regulatory inquiries related to registration, certification, or licensure.

The Customer Contact Specialist will work in a professional, service-focused environment where accuracy, clear communication, and sound judgment are essential. This opportunity offers the chance to build experience in healthcare regulatory support while contributing to a team that values responsiveness, problem solving, and dependable customer care.

Key Responsibilities

- Respond to healthcare practitioner, applicant, and licensee inquiries regarding registration, certification, and licensure processes.
- Review customer needs, determine appropriate next steps, and provide accurate technical guidance based on established requirements.
- Conduct research to resolve issues, verify information, and support eligibility determinations.
- Update customer records, case details, and regulatory information with a high level of accuracy.
- Exercise independent judgment when assisting customers and resolving routine to moderately complex concerns.
- Provide professional call center support while maintaining confidentiality and service quality standards.

Compensation and Benefits

- Pay rate: $20 per hour.
- Job type: Contract/Temporary.
- Location: Tallahassee, FL.

Required Qualifications and Skills

- Support healthcare practitioner inquiries related to registration, certification, and licensure.
- Review and research applicant or licensee information to determine appropriate action.
- Provide customer support through phone-based or call center communication.
- Maintain accurate records and assist with regulatory process documentation.

- 1 to 2 years of healthcare or insurance call center with administrative support, or related experience.  
- Strong problem-solving skills and the ability to exercise independent judgment.
- Ability to interpret requirements, follow procedures, and provide clear guidance to customers.
- Excellent verbal communication skills with a professional and patient service approach.
- Strong attention to detail and accuracy when researching information and updating records.
- Ability to manage routine and moderately complex inquiries in a fast-paced customer support environment.
- Comfortable working with confidential or sensitive information in a healthcare-related setting.

Preferred Qualifications

- Previous experience in healthcare services, regulatory support, licensing, credentialing, or government program support.
- Familiarity with healthcare practitioner licensing, certification, or registration processes.
- Experience using customer relationship management systems, case management tools, or database systems.
- Prior experience supporting applicants, licensees, or professionals through eligibility or compliance-related processes.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.