Job Post: ar-LAC
Growing and Dynamic Healthcare company looking to hire a Customer Care Representative - Healthcare
JOB DUTIES AND RESPONSIBILITIES: Primary duties may include, but are not limited to: Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Proficient in all basic customer service functions. Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may also be on a walk-in basis. May require deviation from standard practices and procedures with the assistance of a computerized system. Requires general knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.
EDUCATION/EXPERIENCE: Requires a High school diploma or equivalent (GED); 6-24 months experience in automated customer service environment, preferably in healthcare or insurance sector or any combination of education and experience, which would provide an equivalent background.
**Please note: Company does not cover parking, best options to utilize are Commuter Bus, Train, Metro or Driving and utilizing parking lots/garages in DTLA**
Apply for this great position as a customer care representative - healthcare needed today! For immediate consideration submit resume in a Microsoft Word Document and call the Downtown Los Angeles Office and ask for Mrs. Azuri Ross.
We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.