Candidates must reside within 50 miles of one of the following locations:


Norfolk, VA (ZIP: 23502)


About the Role:
Join a dynamic team supporting inbound calls related to pre-authorizations for Carlon RX. This is a fast-paced, customer-focused role ideal for individuals with strong communication skills and a passion for helping others.
Key Responsibilities:

Handle inbound calls regarding pharmaceutical pre-authorizations.
Provide accurate information and support to customers.
Maintain professionalism and empathy in every interaction.

Qualifications:

Minimum 1 year of customer service or call center experience.
Pharmaceutical experience is a plus.
Must be available to work Monday–Friday between 8 AM and 8 PM EST (final schedule provided at offer).
Must be available to work MLK Day.
Comfortable with on-camera group interviews via Microsoft Teams.

Interview Process:

One round of group interviews via Teams (camera required).
Interviews expected to take place between November 10–14.
Background checks conducted through HireRight.

Start Date:
December 8, 2025, with assignments expected to run through Q1 2026.
Why Work Here:
This opportunity is with a Fortune 500 healthcare company known for its commitment to diversity, innovation, and employee well-being. The organization offers a collaborative environment and the chance to make a meaningful impact in the lives of patients and providers.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.