Inbound Customer Care Representative (5-Month Contract – Possible Permanent)

Location: Remote (initial onsite training in St. Louis,MO, 63103)
Pay: $19/hr
Schedule: Monday–Friday, between 8:00 a.m. – 8:00 p.m. EST (8 hour shift will be assigned when offer is given)
Training: 6 weeks | Mon–Fri, 9:00 a.m.–5:30 p.m. EST
Start Date: Week of November 10 (exact date TBD)
Contract Duration: 5 months (through March 2026), with potential to go permanent

Job Summary

We’re hiring Inbound Customer Care Representatives to handle incoming calls and deliver outstanding customer service for health insurance clients. This is a 5-month temporary contract with the opportunity to convert to a permanent role based on performance and business needs.

Key Responsibilities

Answer and manage inbound customer calls in a professional manner

Assist with inquiries related to health insurance and prior authorizations

Follow established procedures and maintain accurate documentation

Meet performance and attendance goals

Training Details

Location: Onsite in St. Louis, MO

Schedule:

Week 1: Onsite training and setup

Weeks 2–5: Virtual (work from home)

Week 6: Onsite OJT and evaluation

Week 7 and onwards: Work from home

Equipment provided; full training attendance required

Qualifications

Prior customer service experience (call center preferred)

Strong communication and computer skills

Knowledge of health insurance or prior authorizations a plus

Must be available to work MLK Day (1/19/2026)

Equal Opportunity Employer / Disabled / Protected Veterans

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https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.