This Customer Care Liaison Position Features:
The Customer Service Liaison (CSL) is the primary point of communication for our clients throughout their solar or Tesla Solar Roof project. This role focuses on delivering an exceptional customer experience by providing timely updates, answering questions, coordinating internally with multiple departments, and ensuring each project continues moving forward smoothly. The CSL builds trust, strengthens client relationships, and represents the company with professionalism, clarity, and care.
________________________________________
Key Responsibilities
Client Communication & Support
• Serve as the main point of contact for clients after they sign their agreement.
• Conduct welcome calls to establish rapport and set expectations for the project.
• Provide bi-weekly update calls to keep clients informed of progress.
• Respond to all customer emails, calls, and texts within 24 hours.
• Resolve questions or concerns promptly—escalating to management when needed.
• Deliver “enhanced service” follow-ups for escalated or frustrated clients.
Project Coordination
• Send plan sets and required documents to clients for review and approval.
• Track project progress from design through installation and inspection stages.
• Work closely with engineering, permitting, construction coordinators, and service teams to keep timelines accurate and up to date.
• Identify delays or issues early and communicate solutions clearly to clients.
• Log all client interactions and maintain accurate pipeline records.
Quality & Customer Satisfaction
• Promote transparency by ensuring clients always know the next step in their project.
• Help resolve customer concerns to reduce cancellations and maintain strong retention.
• Request customer reviews on Yelp, Google, and Consumer Affairs at appropriate project milestones.
• Collaborate with management to improve communication processes and customer experience.
________________________________________
Skills & Qualifications
• Strong written and verbal communication skills.
• Highly organized with strong attention to detail.
• Ability to manage multiple clients and tasks simultaneously.
• Problem-solving mindset with a calm, professional demeanor.
• Experience in customer service, project coordination, or a similar role (preferred).
• Solar or construction experience is a plus, but not required.
• Comfortable using CRM systems, email, text, and phone communication throughout the workday.
________________________________________
Work Environment
• Fast-paced, communication-driven role.
• Requires balancing phone calls, emails, and internal coordination.
• Occasional escalated situations requiring patience, empathy, and quick solutions.
• Opportunity to contribute to a positive reputation and long-term customer relationships.
________________________________________
Summary
The Customer Service Liaison ensures our customers feel supported and informed every step of the way. This position is essential to delivering the high-quality experience the company is known for and plays a major role in customer satisfaction, retention, and the overall success of our projects.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.