Customer Advocate (Dispute Resolution Specialist)
West Valley City, UT (100% Onsite)
$18–$20/hour | Temp-to-Hire

Help customers find clarity. Solve meaningful problems. Make a real impact.

We’re seeking a dependable, detail-driven Customer Advocate who thrives on research, analysis, and professional writing. In this role, you’ll investigate and resolve customer and authorized third-party disputes, ensuring accuracy, compliance, and clear communication every step of the way.

If you have a strong writing background—especially in English, communications, or a related field—and enjoy turning complex information into well-structured, professional responses, this is a great opportunity to grow your career.

What You’ll Do

Investigate, analyze, and categorize customer disputes
Partner with internal teams to gather and validate information
Ensure all activity aligns with RESPA, Regulation Z, FCRA, GLBA, and company guidelines
Identify necessary account corrections and follow through to completion
Draft clear, professional written responses to resolve customer concerns
Communicate effectively with customers, third parties, and internal departments
Manage multiple deadlines in a fast-paced, high-volume environment

What We’re Looking For
High school diploma or GED required (Associate degree preferred)
Strong writing and communication skills (writing-heavy role)
Excellent organization and time management abilities
Dependable, deadline-driven, and detail-oriented
Ability to work independently and make sound decisions
Customer service experience required
Mortgage industry knowledge and familiarity with related regulations preferred

Why Join Us?
Competitive pay: $18–$20/hour
Temp-to-hire opportunity with long-term potential
Collaborative team environment
Meaningful work that directly impacts customers

If you’re a strong writer who enjoys solving complex problems and bringing clarity to challenging situations, we’d love to hear from you. Apply today!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.