Position Overview

We are seeking a highly skilled and detail-oriented Credit & Collections Specialist to join our team. The ideal candidate must demonstrate advanced analytical skills, strong communication abilities, and experience managing delinquent accounts and collection processes. This role requires professionalism, accuracy, and the ability to work independently in a fast-paced environment.

Responsibilities

Monitor accounts to identify outstanding debts and overdue payments.

Manage and oversee the full collections process including pending invoices and delinquent accounts.

Contact clients via phone, email, and mail to follow up on overdue payments and negotiate payment arrangements.

Maintain accurate and organized records of all collection activities including payment details and correspondence.

Investigate and resolve payment discrepancies or disputes in collaboration with clients and internal departments.

Provide regular reports and status updates to management regarding outstanding accounts.

Collaborate with the sales team to improve collection strategies and reduce delinquency.

Generate, review, and analyze collection reports to identify trends and opportunities for improvement.

Ensure compliance with company policies and legal regulations regarding collection and debt recovery.

Assist in credit reviews and evaluations for new and existing clients to determine credit limits and terms.

Work closely with the accounting department to reconcile client accounts and ensure accurate payment posting.

Send aging reports to Sales Representatives.

Requirements

Advanced Excel skills (Pivot Tables & VLOOKUP).

Full command of the English language.

Ability to multitask and manage priorities in a high-volume environment.

Strong negotiation and communication skills.

Detail-oriented, organized, and proactive.

Compensation & Schedule

Salary: $32,000 annually

Schedule: Monday to Friday, between 8:00 AM and 6:00 PM

Benefits

100% Employer-paid Medical Plan

401(k)

15 Vacation Days / 12 Sick Days

Supplemental Life Insurance

LTD & STD Coverage

Paid Day Off on Birthday

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.