This role focuses on the accurate and timely resolution of bank returned items while providing excellent customer service to internal and external clients. The ideal candidate has experience in collections, finance, or payroll, thrives in a fast-paced environment, and demonstrates strong analytical and communication skills.

Responsibilities:

Resolve all bank returned items accurately and in a timely manner.
Provide quality customer service to internal and external clients while mitigating company risk.
Educate clients, branches, and product areas on resolution processes and alternative service options.
Develop and maintain knowledge of products, including Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers’ Compensation, Health & Benefits, National Health FSA, FSA Debit Card Advantage, and corresponding systems.
Research and resolve product and service issues from clients and field staff.
Handle client objections with support from mentors and manage returns to completion to recover lost revenue.
Process daily new and pending returned items for assigned products.
Manage daily EDI payment reports and payroll hold reports to ensure accuracy and prevent service or penalty issues.
Maintain daily call requirements based on departmental forecasts.
Follow department policies and procedures to ensure compliance.
Evaluate client status to determine appropriate services while mitigating risk and exposure.
Participate in ongoing training to enhance knowledge and skills.
Ensure compliance with the Fair Debt Collection Practices Act (FDCPA), NACHA, and other regulatory standards.

Qualifications:

Minimum 2 years of collections experience required.
High School Diploma required; Bachelor’s degree preferred.
Experience in customer service, finance, accounting, or payroll.
Call center experience strongly preferred.
Proficient in Microsoft Word, Excel, and Access.
Ability to thrive in a fast-paced, high-volume environment.
Strong problem-solving, communication, and organizational skills.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.