This role plays a key part in mitigating financial risk and recovering lost revenue. In this role you would be handling the accurate and timely resolution of bank returned items while delivering exceptional service to both internal and external customers.

Key Responsibilities:

Resolve bank returned items promptly and accurately
Provide quality customer service to internal teams and clients, educating them on resolution processes and alternative service options
Develop a working knowledge of various products such as Direct Deposit, Payroll Services, Garnishments, 401(k), Workers Compensation, Health & Benefits, FSAs, and related systems
Research and resolve product and service issues, handling client objections with guidance from mentors
Manage return-to-completion processes to recover lost revenue in line with company standards
Process new and pending returned items daily for assigned products
Collaborate on daily EDI payment and payroll hold reports to ensure accuracy and prevent penalties or service disruptions
Meet daily call requirements and adhere to departmental policies and compliance standards
Evaluate client status to determine appropriate service eligibility and mitigate company risk
Participate in ongoing training and ensure compliance with regulations including the Fair Debt Collections Practices Act and NACHA

Qualifications:

Proven collections experience required
High school diploma required; bachelor’s degree preferred
Experience in customer service, finance, accounting, or payroll
Call center experience highly preferred
Proficient with Microsoft Word, Excel, and Access
Ability to thrive in a fast-paced environment

Apply today and help us deliver exceptional service while recovering revenue.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.