Job Summary

We are seeking a Coordinador de Servicio for a direct hire opportunity in San Juan, PR within the biotechnology and pharmaceutical services industry. This role is ideal for a highly organized customer service professional who enjoys coordinating service requests, supporting technical teams, and helping customers receive timely, accurate solutions.

The Coordinador de Servicio will serve as a key point of contact for customer service requests related to biomedical equipment, refrigeration, patient care, and specialty services. This position offers a structured, collaborative work environment where strong follow-up, clear communication, and attention to detail directly contribute to customer satisfaction and service efficiency.

This is a great opportunity for someone who wants to grow in service coordination, dispatching, administrative support, and customer care while working closely with technicians, specialists, vendors, Purchasing, Finance, and other internal teams.

Key Responsibilities

- Receive, document, and coordinate daily customer service requests through phone calls, emails, text messages, and other communication channels.
- Assign and schedule services based on contracts, customer location, technician availability, training requirements, and service needs.
- Enter, update, and maintain service requests, customer interactions, equipment details, quotes, and case assignments in the CRM system.
- Coordinate preventive maintenance schedules, follow up on upcoming service requirements, and prepare quotes for parts, services, and out-of-contract maintenance.
- Track backorders, coordinate with Purchasing and external vendors, obtain quotations, and support service fulfillment through completion.
- Prepare and process invoices for services, parts, products, workshop work, refrigeration, specialists, and patient care services using CRM and ERP systems.

Compensation and Benefits

- Pay rate: $13.50 per hour.
- Job type: Direct hire.
- Location: San Juan, PR.

Required Qualifications and Skills

- Coordinate customer service requests for biomedical equipment, refrigeration, patient care, and specialty service needs.
- Schedule technician and specialist assignments, preventive maintenance services, equipment pickups, transfers, relocations, and installations.
- Maintain accurate service records, customer updates, quotes, backorders, and invoices in CRM and ERP systems.
- Provide professional customer support while coordinating with internal departments, external vendors, and service teams.

- High school diploma required.
- Minimum of 1 year of customer service experience required.
- Strong organizational, follow-up, and multitasking skills with the ability to manage multiple service requests at the same time.
- Excellent communication and customer service skills with a professional, courteous, and solution-oriented approach.
- Ability to coordinate effectively with customers, technicians, specialists, vendors, Purchasing, Finance, and other internal departments.
- Strong attention to detail, problem-solving ability, and commitment to service quality and response time standards.
- Proficiency with Microsoft Office and general computer applications.
- Ability to work independently and as part of a team.

Preferred Qualifications

- Two years of college education or technical coursework preferred.
- Experience in service coordination, dispatching, administrative support, or a related field preferred.
- Experience using CRM and ERP systems such as Salesforce or Acumatica preferred.
- Bilingual English and Spanish skills preferred.
- Experience preparing service quotes, coordinating purchase orders, following up on backorders, and supporting invoice processing preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.