Job Summary
We are seeking a detail-oriented Collector for a contract/temporary opportunity in Fort Worth, TX. This fully onsite role is ideal for a customer-focused collections professional who is comfortable handling a high volume of inbound and outbound calls, resolving account inquiries, and processing payments with accuracy and professionalism.
As a Collector, you will support customers with active and closed accounts, including past due balances, lease-end charges, repossession deficiencies, and total loss accounts. This opportunity offers structured training, a stable team environment, and the chance to build valuable experience in collections, customer service, account resolution, and financial services support. The work environment values professionalism, teamwork, clear communication, and consistent follow-through.
Key Responsibilities
- Handle high-volume inbound and outbound calls related to account inquiries, payment processing, and collections activity.
- Collect payments on active and closed accounts using approved payment methods and account resolution procedures.
- Negotiate payment arrangements with customers when needed and follow up on pending actions, commitments, and expired agreements.
- Manage an assigned portfolio of accounts while maintaining accurate records, documentation, and account updates.
- Perform skip tracing activities to locate customers or associated assets when contact is difficult.
- Collaborate with internal teams and external partners to resolve escalated account issues and support process improvements.
Compensation and Benefits
- Pay: $27.00 per hour.
- Job type: Contract/temporary.
- Location: Fort Worth, TX.
- Work environment: Fully onsite.
- Training schedule: Monday through Friday, 8:00 AM to 5:00 PM for 3 weeks.
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Handle customer account inquiries and payment-related calls in a professional, service-focused manner.
- Collect payments, negotiate arrangements, and follow up on outstanding account activity.
- Maintain accurate account records and manage an assigned portfolio of customer accounts.
- Support collections activity for past due amounts, lease-end charges, repossession deficiencies, and total loss accounts.
- High school diploma or GED required.
- 1 to 2 years of experience in customer service, collections, or a related account support role.
- Strong phone etiquette with the ability to communicate clearly and professionally with internal and external customers.
- Excellent attention to detail, accuracy, and documentation skills.
- Ability to manage a high volume of calls and account follow-up in a fast-paced environment.
- Strong problem-solving skills and the ability to negotiate payment arrangements with professionalism.
Preferred Qualifications
- Bachelor’s degree preferred.
- Experience with insurance claims or bankruptcy processes is a plus.
- Prior experience with skip tracing, repossession processes, or financial services collections is helpful.