Job Summary

A Collections Specialist opportunity is available in Maitland, FL for a bilingual English/Spanish professional with strong communication, negotiation, and customer service skills. This temp-to-hire role is 100% on-site and supports a well-established vacation ownership and hospitality environment.

This position is a strong fit for candidates who are comfortable discussing past-due accounts, resolving payment concerns, and helping customers find professional, solution-oriented payment arrangements. The team offers a structured, fast-paced environment with supportive leadership, clear expectations, and collaboration across customer service, accounting, finance, and servicing departments. Candidates who enjoy relationship-building, problem-solving, and performance-driven call center work can build valuable experience and long-term career potential in this role.

Key Responsibilities

- Contact customers regarding past-due mortgage, HOA, and maintenance fee balances.
- Conduct high-volume collection outreach by phone and other approved communication channels.
- Negotiate payment arrangements and account resolutions within company guidelines.
- Research and resolve account, billing, and payment discrepancies.
- Maintain accurate documentation of collection activity, customer conversations, and account status updates.
- Identify accounts requiring escalation and work collaboratively with internal teams to support resolution.

Compensation and Benefits

- Pay: $18.00 per hour.
- Position type: Temp-to-hire.
- Location: Maitland, FL.
- Work arrangement: 100% on-site.
- Schedule: Two days from 11:00 a.m. to 7:00 p.m. and three days from 9:00 a.m. to 5:00 p.m.
- Weekends: Closed unless overtime is offered.

Required Qualifications and Skills

- Manage outbound collections activity for past-due mortgage, HOA, and maintenance fee accounts.
- Negotiate payment arrangements while maintaining professionalism and compliance.
- Document collection activity accurately and monitor assigned accounts for timely follow-up.
- Support account research, discrepancy resolution, and escalation procedures.

- Bilingual English/Spanish required.
- 1 to 2 years of relevant experience required, with 2 or more years of collections, customer service, call center, sales, mortgage servicing, or related experience preferred.
- Collections experience strongly preferred.
- Call center experience with high-volume outbound calling is a plus.
- Strong communication, negotiation, and interpersonal skills.
- Professional and confident telephone presence.
- Ability to handle sensitive financial conversations with empathy, respect, and confidentiality.
- Excellent attention to detail, organization, and follow-through.
- Comfortable working in a fast-paced, performance-driven environment with productivity, quality, attendance, and performance expectations.
- Typing speed of at least 35 WPM required, with typing speed testing required.
- Reliable attendance and punctuality required.

Preferred Qualifications

- Experience in vacation ownership, mortgage, real estate, hospitality, financial services, or property management.
- Prior experience collecting on mortgage, HOA, maintenance fee, or similar account balances.
- Experience working with customer service, accounting, finance, or servicing teams in a structured call center environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.