Collections Specialist
Location: Matthews, NC 28277
Pay Rate: $18 - $23/hr
Schedule: Flexible hours
Employment Type: Open ended temporary that can convert to permanent

Key Responsibilities
• Make outbound and inbound collection calls to past due accounts and attempt to collect payments or negotiate payment arrangements
• Explain account status and available payment options while striving to retain customers when possible
• Accurately document call outcomes, payment commitments, and account activity and produce basic status notes or reports
• Escalate difficult or disputed accounts to supervisors and assist with pre claim research following established collections procedures

Qualifications
• Previous collections experience is required and candidates must be comfortable making frequent phone calls
• Upbeat, cheerful attitude and a team player mindset with the confidence to make difficult calls professionally and calmly
• Strong verbal communication skills with good attention to detail for documentation

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.