Job Summary:

The Collections Representative is responsible for managing delinquent accounts receivable across various business units. This role involves reviewing account statuses, contacting customers to resolve outstanding balances, and negotiating payment arrangements in accordance with company policies and applicable regulations. The ideal candidate will demonstrate strong communication, problem-solving, and organizational skills while maintaining a professional and empathetic approach.

Key Responsibilities:

Review delinquency reports and identify accounts requiring collection efforts.

Contact customers via phone, email, or mail to inform them of overdue balances and secure payment.

Negotiate payment arrangements using discretion and judgment within company guidelines.

Maintain accurate and up-to-date credit file information and account documentation.

Manage established credit lines and submit requests for increases when necessary.

Research billing discrepancies and resolve disputes in a timely and professional manner.

Meet performance metrics related to call volume, payment resolution, and customer service.

Perform other related duties as assigned by supervisor or manager.

Qualifications:

High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

Minimum 3 year of experience in collections, accounts receivable, or customer service.

Proficiency in Microsoft Office (Excel, Word, Outlook) and collections software or CRM systems.

Strong verbal and written communication skills.

Excellent negotiation, conflict resolution, and time management abilities.

Ability to work independently and in a fast-paced environment.

Knowledge of billing systems and payment processing tools is a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.