We are currently seeking a Collections Representative with recent experience in collections, preferably within the auto finance industry. This role is ideal for candidates who are customer-focused, comfortable handling high-volume calls, and experienced in negotiating payment solutions. Bilingual English/Spanish candidates are strongly preferred.

Fort Worth, TX 76177
$22/hour
Full-Time | Hybrid | 4 days in office 1 wfh day
Expected Start: January 2026

Training
• Paid training provided
• 4-week training program beginning at the start of employment

Key Responsibilities

• Make outbound calls and handle inbound calls from customers regarding payments on live and terminated accounts
• Collect payments related to past-due balances, lease-end charges (mileage, wear and tear, property tax), deficiency balances from repossessions, and total loss accounts
• Negotiate payment arrangements and follow up on pending actions or expired agreements
• Provide excellent customer service while maintaining professionalism and phone etiquette
• Manage and prioritize a queue of assigned accounts
• Perform skip tracing activities when customer contact is difficult and initiate repossession when applicable
• Collaborate with internal teams and external partners to resolve escalated customer concerns
• Provide feedback and recommendations for process improvements and training materials
• Maintain compliance with corporate policies, procedures, and regulatory requirements

Qualifications

• Recent collections experience required
• Auto finance industry experience strongly preferred
• 1–2 years of experience in a collections environment
• High School Diploma or GED required; Bachelor’s Degree preferred
• Strong communication, negotiation, and problem-solving skills
• Ability to work in a fast-paced, call-driven environment
• Bilingual English/Spanish is a strong plus

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.