We are seeking a Billing & Collections Representative to join our collections team. In this role, you'll handle high-volume outbound/inbound calls to resolve past-due invoices, educate clients on payment processes, and protect company revenue while delivering exceptional service.

Responsibilities:

- Manage high-volume phone/email inquiries for current, past-due, and returned receivables from clients/partners.
- Resolve billing disputes using CRM systems, balancing collections effectiveness with quality service.
- Review daily payroll holds, contact clients promptly, and mitigate revenue risk.
- Educate clients on products (Payroll, HR Services) and resolution processes.
- Maintain compliance with department policies through ongoing training.

Qualifications:

- High school diploma + 4 years in customer service, finance, accounting, or payroll (degree may substitute).
- Strong organization, decision-making, and high-volume phone skills.
- Collections or billing experience a plus.
- Proficient in Microsoft Word, Excel, Access preferred.

We'd love to hear from you! Click "Apply"!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.