We are seeking a detail-oriented and results-driven Collections Representative to support returned payment resolution, protect company revenue, and deliver exceptional client service. This role is ideal for candidates with collections experience who thrive in a fast-paced, deadline-driven environment.


If you have strong problem-solving skills and the ability to handle client objections professionally while mitigating risk, we encourage you to apply.


Full-Time | In-Office | 11:00 AM – 8:00 PM


Responsibilities

· Accurately research and resolve bank returned items and payment discrepancies
· Manage daily processing of returns, EDI payment reports, and payroll hold reports
· Provide high-quality customer service while protecting company revenue
· Educate clients, branch teams, and product areas on resolution processes and service alternatives
· Research and resolve product or service issues for clients and field teams
· Handle client objections and work toward return-to-completion to recover lost revenue
· Evaluate client accounts to determine appropriate service while minimizing risk
· Maintain daily call volume requirements and adhere to departmental procedures
· Ensure compliance with FDCPA, NACHA, and regulatory standards
· Participating in ongoing product and compliance training


Products & Systems Exposure May Include

Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers’ Compensation, Health & Benefits, National Health FSA, FSA Debit Card, and Advantage platforms.


Qualifications

· Collections experience required
· High School Diploma required; bachelor’s degree preferred
· Background in customer service, finance, accounting, or payroll preferred
· Call center experience a plus
· Proficiency in Microsoft Word, Excel, and Access
· Strong organizational, analytical, and decision-making skills
· Ability to work effectively in a fast-paced, deadline-oriented environment


If you are motivated, detail-focused, and ready to contribute to revenue recovery and client success, apply today.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.