As a Recovery Representative I and play a key role in resolving returned items, supporting clients, and protecting company revenue.

This full-time, in-office role offers an 11AM–8PM shift.

Responsibilities:

Accurately and efficiently resolve bank returned items.
Provide quality customer service while mitigating risk to the company.
Educate clients, branches, and product areas on resolution processes and alternative service options.
Develop and maintain knowledge of products and systems, including Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers’ Compensation, Health & Benefits, National Health FSA, FSA Debit Card, and Advantage.
Research and resolve product and service issues from clients and field teams.
Handle client objections with mentor support and manage return-to-completion to recover lost revenue.
Process daily returns, EDI payment reports, and payroll hold reports accurately and on time.
Maintain daily call requirements and adhere to departmental policies and procedures.
Evaluate client status to determine appropriate service while mitigating risk.
Ensure compliance with regulatory standards, including Fair Debt Collections Practices Act (FDCPA) and NACHA.
Participate in ongoing training to enhance product knowledge and skills.

Qualifications:

Collection experience required.
High School Diploma required; Bachelor’s degree preferred.
Experience in customer service, finance, accounting, or payroll.
Call center experience preferred.
Proficient in Microsoft Word, Excel, and Access.
Ability to thrive in a fast-paced, deadline-driven environment.
Strong organizational, decision-making, and problem-solving skills.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.