We are seeking a Collections Specialist to join our team, responsible for managing soft collections on outstanding receivables while delivering exceptional customer service. The ideal candidate will foster strong customer partnerships and collaborate closely with credit analysts to resolve payment issues and maintain healthy cash flow.

Key Responsibilities:
-Contact customers via phone, email, and other channels to follow up on overdue invoices with a respectful, customer-focused approach.
-Review and monitor accounts receivable aging reports to identify delinquent accounts.
-Document all collection activities, customer interactions, and payment commitments accurately.
-Collaborate with credit analysts to evaluate payment trends and resolve complex payment issues.
-Provide prompt, clear responses to customer inquiries regarding account status, billing, and payments.
-Negotiate payment plans and deadlines while maintaining positive relationships.
-Investigate and resolve billing discrepancies and disputes.
-Build trust with customers to avoid future collection issues.

Qualifications:
-Proven experience in collections, accounts receivable, or B2B customer service.
-Strong communication and interpersonal skills with the ability to handle difficult conversations professionally.
-Ability to collaborate effectively with credit, finance, and other teams.
-Proficient in Microsoft Office Suite (Excel, Word, Outlook).
-Familiarity with credit analysis processes is a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.