We’re looking for a Collections Representative to join our team and help manage outstanding receivables while delivering top-tier service to our valued clients.

Key Responsibilities:
Contact clients regarding overdue invoices in a professional and empathetic manner through phone, email, and other communication channels.
Review and monitor accounts receivable aging reports to identify and prioritize delinquent accounts.
Collaborate with Credit Analysts to resolve payment discrepancies and provide insights into customer trends and concerns.
Negotiate payment plans and payoff deadlines with customers, maintaining a balance between financial goals and client satisfaction.
Investigate and resolve account disputes and billing discrepancies with accuracy and professionalism.
Maintain detailed records of all collection activities and customer interactions.
Ensure a positive customer experience during the collections process by building trust and understanding unique business needs.

Qualifications:
Proven experience in collections, accounts receivable, or customer service, preferably in a business-to-business (B2B) environment.
Excellent verbal and written communication skills with a customer-centric approach.
Strong organizational and problem-solving abilities with attention to detail.
Ability to manage sensitive conversations with professionalism and tact.
Proficient in Microsoft Office (Excel, Word, Outlook); familiarity with credit systems and financial platforms is a plus.
Experience working collaboratively with credit or finance teams.

Apply today to join a team where your customer service skills and financial acumen make a meaningful impact every day.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.