Job Summary

We are seeking a detail-oriented and customer-focused Collections Agent for a full-time, onsite contract opportunity in Columbia, SC. This role is ideal for a finance, accounts receivable, or collections professional who enjoys resolving account issues, communicating with customers, and helping drive timely payment outcomes.

The Collections Agent will manage delinquent accounts, review aging reports, negotiate payment arrangements, and maintain accurate account documentation. This position offers the opportunity to gain experience with a reputable financial services environment while working with a collaborative team, supportive leadership, and clear performance expectations. Candidates who are organized, professional, and comfortable handling sensitive customer conversations will be well positioned for success.

Key Responsibilities

- Contact customers by phone, email, and written correspondence regarding past-due balances and payment status.
- Review aging reports to identify delinquent accounts and prioritize collection activity.
- Negotiate payment arrangements, establish payment plans, and support timely account resolution.
- Research and resolve billing discrepancies, account issues, and payment questions.
- Maintain accurate documentation of collection activity, customer communications, and account updates.
- Collaborate with internal teams to resolve account concerns while following company policies and applicable collection regulations.

Compensation and Benefits

- Pay rate: $20.00 to $23.00 per hour, based on experience.
- Job type: Contract, full-time.
- Work arrangement: Onsite in Columbia, SC.
- Opportunity for contract extension or future opportunities based on performance.
- Collaborative and professional work environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.