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Collections Agent


  • Up to $62,400
  • Orlando, 32810

Senior Collections Specialist
Orlando, FL

Position Summary
The Senior Collections Specialist is responsible for collecting and resolving all open accounts receivable items including disputes impacting customer
satisfaction by identifying and understanding the root cause and implementing actions that will provide end-to-end processes resulting in improved cost,service, cash flow and customer satisfaction. The ideal candidate will have a successful track record of managing a large portfolio.

Duties and Responsibilities
- Collect debt in accordance with current federal tariffs and state local regulations
- Manage/collect receivables for all accounts
- Make daily collection phone calls to past-due accounts and issue statement, proof of delivery, copy of invoice etc. to client
- Process credit card payments daily, both Customer Service credit card orders, and collection payments
- Communicate customer collection problems to Sales, Customer Service and Credit/Collections Manager
- Develop and implement collection policies/including chargeback resolutions
- Evaluate collections functions and identify opportunities to improve productivity
- Develop methods and procedures to increase efficiency
- Prepare for bi-weekly/monthly collection meetings with Credit/Collections Manager

Key Position Competencies
- Functional Technical Skills
- Problem Solving
- Drive for Results
- Customer Focus
Minimum Qualifications
- Must be detailed oriented, accurate and dependable
- Must have good verbal and written communication skills
- Must be proficient in MS Excel, Word and Outlook
- Must have good keyboarding and typing skills, proficient at 10-key calculator by touch required
Education & Experience
- Bachelor's Degree required

We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion.

Additional Skills

(none specified)

AppleOne Representative Contact Info

Account Executive Name:
Tanya Hopper
Branch Phone:
Branch Fax:
(407) 260-9960
307 Cranes Roost Blvd. Suite 1030, Altamonte Springs, FL 32701