Job Summary

We are seeking a motivated and professional Collection Representative for a direct hire opportunity in Burbank, CA. This role is a strong fit for a collections professional with 3 to 5 years of experience who enjoys managing customer accounts, resolving outstanding balances, and working collaboratively with internal teams.

The Collection Representative will support a manufacturing environment where accuracy, communication, and accountability are essential. This position offers the opportunity to join a stable, professional team with supportive leadership, positive teamwork, and a results-driven culture. Candidates who are self-motivated, service-focused, and comfortable balancing collections activity with customer relationship management will be well positioned for success.

This is an excellent opportunity for someone looking to build a long-term career path in accounting, finance, or credit and collections while contributing to a collaborative organization that values professionalism, responsiveness, and continuous improvement.

Key Responsibilities

- Manage assigned customer accounts and follow up on past-due balances in a timely and professional manner.
- Communicate with customers regarding payment status, account questions, discrepancies, and resolution plans.
- Partner with sales, collections, and internal finance teams to support accurate account management and payment activity.
- Research and help resolve billing issues, payment discrepancies, short payments, and account concerns.
- Maintain accurate collection notes, account records, and follow-up activity in internal systems.
- Support overall collections goals by promoting timely payments while maintaining positive customer relationships.

Compensation and Benefits

- Direct hire opportunity.
- Salary range: $60,000 to $70,000 per year.
- Location: Burbank, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.