We are looking for a dedicated Cloud Support Technician to join our team. In this role, you will provide high-quality assistance to our consumers and partners, ensuring top-tier satisfaction with our products and services. You’ll be the go-to expert for troubleshooting, system programming, and operational support.

What You’ll Do
Customer Support: Answer inbound calls to assist users with operational questions, system programming, and troubleshooting equipment failures.

Technical Troubleshooting: Remotely upload software to systems and handle programming as needed to ensure seamless performance.

Escalation & Reporting: Identify and escalate potential problem sites to management for swift resolution. Report product issues to the Product Assurance team in accordance with established procedures.

Data Management: Accurately input all daily call logs and interactions into our internal database.
Collaboration: Work closely with the team to promote customer satisfaction and take on additional duties as prescribed by leadership to support the department’s success.

What We’re Looking For
VoIP Expertise: At least 2 years of experience supporting VoIP technologies.
Network Knowledge: 1 year of experience working directly with data networks.
Customer Focus: Proven experience managing high-touch, premier customer accounts with a professional demeanor.
Technical Mindset: Ability to handle complex troubleshooting and remote software deployments.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.