Job ID: 1817955
Reference Code: JF-Clinical-Applications Specialist
Job Summary Required Qualifications and Skills
We are seeking a Clinical Applications Specialist for a direct hire opportunity in San Juan, PR. This role is ideal for a clinical, technical, and customer-focused professional with experience supporting ultrasound and/or patient care solutions in hospital and healthcare environments.
The Clinical Applications Specialist will play a key role in product demonstrations, equipment configuration, user training, technical support, and post-installation follow-up. This position offers the opportunity to work closely with clinical sales, service, marketing, customer service, suppliers, and healthcare customers while helping ensure high-quality clinical technology implementation and support.
This is a strong opportunity for someone who enjoys combining healthcare technology, customer education, problem-solving, and field-based support. The work environment is collaborative and service-driven, with a focus on professional communication, teamwork, continued learning, and delivering excellent internal and external customer service.
Key Responsibilities
- Conduct customer visits and product demonstrations for hospital product lines, including ultrasound and patient care solutions.
- Configure ultrasound or patient care solution systems according to customer needs, manufacturer standards, and applicable parameters.
- Train clinical and technical users on proper equipment operation, functionality, and best practices.
- Provide advanced remote and on-site technical support to troubleshoot issues and optimize equipment performance.
- Follow up after installations to confirm proper functionality, customer satisfaction, and completion of requirements.
- Prepare daily activity reports, maintain documentation, and support presentations, proposals, installations, upgrades, and testing as needed.
Compensation and Benefits
- Direct hire opportunity.
- Compensation: $49,000 per year.
- Location: San Juan, PR.
- Bachelor's degree in Natural Sciences or a discipline related to ultrasound and/or patient care solutions.
- Minimum of 3 years of experience as an Applications Specialist in ultrasound and/or patient care solutions.
- In-depth knowledge of ultrasound technologies and/or patient care solutions.
- Valid driver's license.
- Excellent verbal and written communication skills in Spanish, with adequate understanding of English.
- Strong ability to communicate technical information and transfer knowledge to clinical and technical users.
- Excellent writing, reporting, documentation, and presentation skills.
- Strong customer service, follow-up, and relationship-building skills.
- Analytical problem-solving ability and technical support skills for resolving complex issues.
- Ability to work under pressure, manage multiple priorities, meet deadlines, and achieve expected results.
- Strong teamwork, emotional intelligence, and self-management skills.
- Availability to work weekends and extended hours as necessary.
- Advanced proficiency with Microsoft Windows applications, including Word, Excel, PowerPoint, and Outlook.
Equal Opportunity Employer / Disabled / Protected Veterans
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For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.