We are seeking a highly motivated and dependable Client Support Specialist to join our customer service team. In this fast-paced role, you will be responsible for handling 100+ inbound calls daily, assisting end users by performing cache clearing and other basic troubleshooting, and delivering professional, timely resolutions. This position is for second shift, and candidates must be available to work until 9:00 PM.

Key Responsibilities:
Answer and resolve a high volume of inbound customer calls (100+ daily) with professionalism and efficiency.
Provide technical support by guiding users through clearing cache and other basic troubleshooting steps.
Accurately document all customer interactions and solutions provided in the system.
Maintain up-to-date knowledge of company products, services, and support procedures.
Escalate complex issues to the appropriate team or supervisor when necessary.
Deliver excellent customer service and maintain a positive, empathetic, and professional attitude.
Meet or exceed performance targets, including call handling time and customer satisfaction.

Qualifications:
High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
Previous call center or customer service experience preferred.
Ability to manage a high call volume efficiently and effectively.
Basic technical skills, including familiarity with web browsers and clearing cache.
Strong verbal communication and active listening skills.
Must be punctual, reliable, and able to work second shift until 9:00 PM.
Comfortable working independently and in a team environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.