Job Summary

We are seeking a Client Services Specialist for a temp-to-hire opportunity in Downey, CA, within a manufacturing and operations environment. This role is ideal for a service-focused professional who enjoys supporting customers, coordinating orders, communicating across departments, and helping ensure a smooth client experience from request through fulfillment.

The Client Services Specialist will serve as a key point of contact between customers, internal production teams, operations, and shipping. This opportunity offers the chance to join a stable, team-oriented workplace where communication, accountability, and follow-through are valued. Candidates who thrive in a supportive environment with collaborative leadership, clear expectations, and opportunities to build long-term career stability will be a strong fit.

Key Responsibilities

- Serve as a primary contact for client inquiries, order updates, service requests, and issue resolution.
- Coordinate with production, operations, warehouse, and shipping teams to support accurate and timely order fulfillment.
- Enter, update, and maintain customer orders, account details, and service records with a high level of accuracy.
- Monitor order status, communicate timelines, and provide proactive updates to clients and internal stakeholders.
- Research and resolve customer concerns related to orders, delivery status, documentation, or production requirements.
- Support continuous improvement by identifying service trends, communication gaps, or process challenges.

Compensation and Benefits

- Salary range: $50,000 to $60,000 per year.
- Employment type: Temp-to-hire.

Required Qualifications and Skills

- Manage client communication and order support in a manufacturing or operations setting.
- Coordinate order status, documentation, and follow-up between customers and internal teams.
- Resolve service issues while maintaining professionalism, accuracy, and a strong customer experience.

- 3 to 5 years of experience in client services, customer service, account support, order management, or a related role.
- Strong communication skills with the ability to work effectively with customers, production teams, and operations staff.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- Comfortable entering and tracking order information, customer details, and service updates in business systems.
- Professional problem-solving skills with a proactive, solutions-focused approach.
- Ability to work in a fast-paced manufacturing, production, or operations environment.

Preferred Qualifications

- Experience supporting customers in a manufacturing, production, distribution, or operations-based company.
- Familiarity with ERP, MRP, CRM, order management, or inventory tracking systems.
- Ability to read and interpret order details, production notes, shipping information, or customer specifications.
- Bilingual communication skills may be helpful in a diverse work environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.