Job Summary

We are seeking a Client Services Specialist for a temp-to-hire opportunity in Downey, CA. This role is ideal for a customer-focused professional with 3-5 years of experience supporting clients, coordinating orders, and working closely with internal production, operations, and design teams.

The Client Services Specialist will serve as a key point of contact for clients, helping ensure requests are handled accurately, timelines are communicated clearly, and service expectations are met. This opportunity offers the chance to join a collaborative environment with supportive leadership, strong teamwork, and the potential for long-term career growth.

Key Responsibilities

- Serve as a primary contact for client inquiries, order updates, project status, and service-related questions.
- Coordinate with production, operations, design, and internal support teams to ensure client needs are communicated and fulfilled accurately.
- Process and track client orders, requests, documentation, and updates through internal systems.
- Follow up on timelines, resolve service issues, and escalate concerns when needed to maintain client satisfaction.
- Maintain accurate records of client communications, order details, changes, and project requirements.
- Support a positive client experience by providing professional, timely, and solutions-oriented service.

Compensation and Benefits

- $27.00 to $31.00 per hour.
- Temp-to-Hire opportunity.

Required Qualifications and Skills

- Coordinate client service requests, order updates, and production-related communication.
- Support order processing, project tracking, and documentation accuracy.
- Partner with internal teams to help ensure client expectations and timelines are met.
- Resolve client questions and service issues with professionalism and urgency.

- 3-5 years of experience in client services, customer service, account coordination, order management, or a related support role.
- Strong communication skills with the ability to interact professionally with clients and internal teams.
- Ability to manage multiple requests, prioritize tasks, and follow through on details.
- Proficiency with Microsoft Office and general business systems used for order entry, customer tracking, or documentation.
- Strong attention to detail, organization, and problem-solving skills.
- Comfortable working in a production, operations, design, architectural services, or project-driven environment.

Preferred Qualifications

- Experience supporting clients in architectural services, design services, manufacturing, production, or custom product environments.
- Familiarity with ERP, CRM, or order management systems.
- Experience coordinating with production, operations, estimating, project management, or design teams.
- Strong ability to build client trust while maintaining accurate internal communication.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.