Job Summary

We are seeking a Client Services Specialist for a temp-to-hire opportunity in Downey, CA. This role is ideal for a customer-focused professional with 3 to 5 years of experience supporting client accounts, coordinating order activity, and working closely with internal operations teams in a manufacturing or production environment.

The Client Services Specialist will serve as a key communication link between customers and internal departments, helping ensure orders, inquiries, updates, and service needs are handled accurately and professionally. This opportunity offers the chance to join a team-oriented environment where responsiveness, follow-through, and collaboration are valued. Candidates who enjoy supporting customers, solving problems, and contributing to smooth day-to-day operations will be well aligned with this role.

Key Responsibilities

- Serve as a primary point of contact for customer inquiries, order updates, service requests, and account support needs.
- Coordinate with production, operations, shipping, and internal support teams to provide accurate information and timely follow-up.
- Enter, review, and maintain customer orders, account details, and related documentation with a high level of accuracy.
- Monitor order status, communicate changes or delays, and help resolve customer concerns in a professional manner.
- Support internal workflow by tracking requests, updating systems, and ensuring client expectations are clearly communicated.
- Build strong working relationships with customers and internal teams through clear communication and dependable service.

Compensation and Benefits

- $25.00 to $28.00 per hour.
- Temp-to-hire opportunity.

Required Qualifications and Skills

- Support customer accounts, order activity, and client service requests in a manufacturing or operations environment.
- Coordinate communication between customers, production, shipping, and internal departments.
- Maintain accurate customer records, order details, follow-up notes, and service documentation.
- Assist with issue resolution, status updates, and day-to-day client support workflow.

- 3 to 5 years of experience in client services, customer service, account support, order coordination, or a related role.
- Experience working in manufacturing, production, distribution, or operations support is strongly relevant.
- Strong communication skills with the ability to interact professionally with customers and internal teams.
- High attention to detail and accuracy when entering orders, updating records, and reviewing information.
- Ability to prioritize tasks, manage follow-up, and stay organized in a fast-paced environment.
- Proficiency using business systems, email, spreadsheets, and standard office software.
- Positive, service-oriented approach with strong problem-solving and follow-through skills.

Preferred Qualifications

- Previous experience supporting customer accounts in a manufacturing or production-based business.
- Familiarity with order processing, ERP systems, inventory updates, shipping coordination, or production scheduling support.
- Bilingual communication skills may be helpful in a diverse customer and operations environment.
- Experience working in a temp-to-hire or fast-paced staffing-supported environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.