Job ID: 1800844
Reference Code: BH-Client-Services Manager
Job Summary
We are seeking a Client Services Manager in Palm Harbor, FL. This role is ideal for a client-focused financial services professional who enjoys building relationships, supporting financial planning activities, and helping clients feel confident throughout the service experience.
The Client Services Manager will support a wealth advisory environment by managing day-to-day client service needs, preparing financial analysis, supporting financial plans, monitoring portfolios, and helping identify opportunities to improve client outcomes. This position plays an important role in allowing senior advisors to focus on complex client relationships and new business development.
This is a strong opportunity for someone who thrives in a collaborative, small-office environment with supportive leadership, positive teamwork, and direct client interaction. The right candidate will enjoy a stable, professional setting where organization, follow-through, service quality, and proactive communication are valued.
Key Responsibilities
- Series 65 license is required
- Life and Health insurance license is required
- Serve as a primary service contact for clients, handling incoming calls, emails, meeting follow-up, and day-to-day account needs with professionalism and warmth.
- Conduct financial analysis, assist with financial plan preparation, review portfolio risk, and support customized investment recommendations under advisor guidance.
- Manage client onboarding, new business paperwork, account updates, transaction requests, change forms, and follow-up on pending service items.
- Maintain accurate CRM records, client notes, electronic files, workflows, compliance documentation, and service tracking.
- Facilitate client delivery meetings, ad hoc meetings, annual reviews, and pre-appointment preparation for upcoming advisor meetings.
- Collaborate with internal team members, support client events and seminars, and assist with training within the client service function as needed.
Equal Opportunity Employer / Disabled / Protected Veterans
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The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Required Qualifications and Skills
- Manage client service requests, account updates, onboarding paperwork, and ongoing relationship support for financial planning clients.
- Prepare client meeting materials, financial analysis, portfolio reviews, and service documentation.
- Support client retention, annual reviews, risk tolerance reviews, and proactive follow-up on financial planning opportunities.
- Maintain CRM workflows, electronic records, compliance support items, and accurate client communication notes.
- 3 to 5 years of experience in the financial services industry, preferably within financial planning, wealth management, insurance, or an RIA environment.
- Series 65 license is required
- Life and Health insurance license is required
- Active RIA-related registrations and insurance licenses required.
- Working knowledge of financial services processes, client onboarding, account transfers, annuity service, investment products, and service documentation.
- Strong computer skills with the ability to quickly navigate CRM systems, websites, document management tools, and financial services software.
- Highly organized, detail-oriented, deadline-sensitive, and able to manage multiple priorities in a fast-paced client service environment.
- Excellent phone skills with the ability to build trust, communicate clearly, and provide a calm, supportive client experience.
- Proactive, resourceful, process-driven, and comfortable taking ownership of follow-up, issue resolution, and client satisfaction.
- Strong interpersonal skills with a self-motivated approach and a genuine interest in helping clients and team members succeed.
Preferred Qualifications
- Prior experience supporting financial advisors, wealth advisors, or financial planning teams.
- Experience with annuity research, replacement analysis, Roth conversion tracking, annual review preparation, and risk tolerance review processes.
- Familiarity with CRM workflow management, electronic filing systems, client service tracking, and compliance support.
- Comfort working in a small office environment where responsibilities may shift based on client needs and business priorities.