Location: Santa Maria, CA
Pay: $20–$22 per hour
Schedule: Full-Time | Monday–Friday, 8:00 AM–5:00 PM
(Some evenings or weekends may be required )

Position Overview
The Client Service Specialist (CSS) plays a vital role in supporting non-clinical operations for healthcare facilities and home care patients. This position is responsible for staffing, recruiting, client relations, and coordination of home care services within the market. The CSS ensures patient safety, staff productivity, and high customer satisfaction while contributing to the growth and success of the branch.
This role is ideal for someone who thrives in a fast-paced healthcare environment and brings strong leadership, organizational, and relationship-building skills.

Key Responsibilities
Staffing & Personnel Management
• Receive customer staffing requests and fill open shifts or assignments
• Track staff availability and assign work accordingly
• Recruit, interview, and hire field staff to support branch growth
• Counsel field employees on non-clinical matters
• Ensure compliance with licensure and credentialing requirements
Client & Customer Relations
• Conduct service calls with existing and prospective clients
• Maintain strong customer relationships and support business growth
• Negotiate placements and manage client expectations
• Resolve customer concerns professionally and efficiently
Patient & Case Management
• Receive and coordinate home care referrals, including authorizations
• Assign qualified personnel to cases and manage cancellations
• Ensure orders and documentation are completed accurately and on time
Branch & Business Support
• Participate in sales calls as directed by the Branch Director
• Assist with financial planning and management activities
• Complete administrative and operational support tasks
Other Duties
• Perform additional duties as needed to support business and patient care needs

Qualifications:

Education:
• Four-year college degree in a related field strongly preferred
• Minimum of two years of college required

Experience:
• At least one year of experience in a service-related industry
• Minimum one year of home health care experience preferred
• Commercial insurance and private pay experience a plus
• Strong problem-solving skills in a healthcare setting

Skills & Abilities:
• Ability to follow written and verbal instructions
• Strong judgment and common-sense decision-making
• Excellent interpersonal and communication skills

Physical Requirements
• Ability to stand, walk, talk, and hear for extended periods
• Ability to lift and/or move up to 25 pounds
• Reasonable accommodations may be made for individuals with disabilities


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.