Client Service Specialist

ESSENTIAL FUNCTIONS
1. Operate telephone system to answer and direct incoming telephone calls in a timely, professional, and courteous manner.
2. Respond to email inquiries promptly and courteously.
3. Provide online client service through a live chat support system. Provide real-time support, respond quickly, directly, concisely, and a personalized experience for clients based on their wants and needs. Able to respond with the correct solution with easy-to-follow instructions.
4. Identify callers’ needs and respond by giving general, routine information; transfer the call to the appropriate area, department or individual within the Bank as deemed necessary. Provide quality service and prompt response to all callers.
5. Stay informed and current about service/product promotion to answer any inquiry resulting from the Bank’s advertisement.
6. Stay informed about any business emergency, e.g., power outage, natural disaster to answer the inquiry.
7. Ensure client’s inquiries and/or complaints are responded to promptly and courteously. Follow the established procedure to report or escalate client complaints to the appropriate area if necessary.
8. Process online banking applications and related services set up and provide client service support for online banking clients.
9. Provide client service support for telephone banking clients and service set up.
10. Maintain appropriate Client Care Center records and logs.

QUALIFICATIONS
• Education: High School Diploma or equivalent.
• Experience: Minimum two years of customer service experience, and previous banking/online banking experience preferable.
• Skills/Ability: Excellent problem solving and troubleshooting skills required. Ability to work in a team-oriented environment; demonstrated ability to provide good customer service.
• Strong verbal and written communication skills.
• Comfortable with multitasks and work effective through several inquiries/problems simultaneously.
• Excellent motivational skills
• Bilingual English/ Mandarin and/or Cantonese preferred.
• PC proficiency including Excel and Word.
• Ability to multi-task and handle different systems.

City of Industry and DTLA, up to 6 month temp, $18-23/hr DOE.
Position will start in City of Industry. The Client Care Center department will move to DTLA in August and finish out there

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.