In this role, you’ll be the first point of contact for participants and client administrators, delivering exceptional customer service, educate clients, research and resolve inquiries.

Responsibilities:
Handle inbound calls from participants, employees, and client administrators regarding Insurance Agency products.
Educate clients and participants on S125 products, procedures, and IRS guidelines.
Document all interactions, perform data entry, and manage tasks with accuracy and attention to detail.
Escalate issues or documentation to appropriate internal teams when needed.
Use multiple systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
Research and resolve participant/client concerns to ensure positive outcomes and client satisfaction.

Qualifications:
Associate’s degree preferred.
Minimum 1 year of client or customer service experience required.
Strong communication, research, and problem-solving skills.
Ability to multitask across multiple screens and software systems.
Strong computer proficiency.
Call center or contact center experience preferred.
Experience with employee benefits, health insurance, or claims preferred.

We’d love to hear from you. Apply today!


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.