Job Posting: Client Support Specialist
Position Type: Full-Time
Schedule: Monday to Friday, 8:00 AM – 5:00 PM
Compensation: $18.00 per hour
Location: 14623
Background and Drug screening required
Overview: Seeking a Client Support Specialist to join our Client Service Center. This role provides customer service support under guided direction, ensuring participant and client inquiries are handled professionally and in accordance with company policies.
Qualifications:
• Associate’s degree preferred
• Minimum of 1 year client or customer service experience
• Strong research and problem-solving abilities
• Proficient computer skills with the ability to multi-task across multiple systems
• Experience in a contact center or call center environment preferred
• Familiarity with employee benefits, health insurance, or claims processing preferred
• Strong computer skills and competence in Microsoft office applications.
Key Responsibilities:
• Manage inbound calls from active and terminated participants/employees of the company
• Handle inquiries from client/employer plan administrators
• Educate clients on products, policies and procedures, and IRS guidelines and regulations
• Escalate documentation and tasks to appropriate internal teams
• Maintain a working knowledge of products and services
• Utilize systems and software including HRIS, Salesforce, Flex, Core Advanced, and ORS
• Accurately document all interactions and perform data entry
• Prioritize tasks and maintain organized workflows
Join Our Team: If you are a detail-oriented professional with a passion for client service and a desire to grow within the insurance industry, we encourage you to apply. We look forward to reviewing your application.


Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.