We’re looking for a Client Contact Center Specialist to join our clients high-volume call center team. In this role, you’ll provide support to clients and internal staff by phone, email, and chat, delivering outstanding service while helping clients achieve their financial goals.

What You’ll Do:

Handle incoming calls, resolve inquiries, and provide financial product support.

Partner with Bankers, Loan Officers, and Advisors to connect clients with experts.

Assist with online banking, debit cards, mortgage/home equity, and account services.

Process requests such as stop-payments, Reg E claims, and travel advisories.

Deliver a “Six Diamond” client experience with every interaction.

Meet quarterly sales goals while ensuring compliance with banking regulations.

What We’re Looking For:

Associate degree or equivalent experience.

2+ years in a high-volume call center environment with escalated calls experience.

Banking/retail sales and telemarketing experience required.

Strong customer service, problem-solving, and multitasking skills.

Ability to navigate multiple systems in a fast-paced environment.

Flexible schedule, including weekends/holidays as needed.

If you thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences, we’d love to hear from you.

Apply today and help us build lifelong client relationships!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.