Job Title: Case Manager
Pay: $22–$25/hour
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Location: Rancho Cucamonga

Job Summary

We are seeking a compassionate and detail-oriented Case Manager to support individuals by coordinating services and resources that improve their overall well-being. This role involves working directly with clients, their families, and community partners to assess needs, develop care plans, and ensure access to essential services such as housing, healthcare, and food resources.

Key Responsibilities
Conduct comprehensive assessments of client needs, including health, social, financial, and psychological factors
Develop and implement individualized care plans in collaboration with clients and support networks
Connect clients with community resources such as housing assistance, food banks, and healthcare providers
Monitor client progress, evaluate outcomes, and adjust care plans as needed
Maintain accurate and timely documentation of all client interactions and services provided
Utilize motivational interviewing techniques to help clients overcome barriers
Collaborate with interdisciplinary teams including healthcare professionals and community organizations
Participate in meetings, trainings, and case conferences as required
Follow all company policies and compliance standards
Qualifications
High School Diploma or GED required
2–3+ years of customer service experience preferred (human services background is a plus)
Experience supporting individuals with disabilities, mental health conditions, or behavioral challenges highly preferred
Strong knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
Skills & Abilities
Strong communication and active listening skills
High level of empathy, professionalism, and cultural awareness
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and critical thinking skills
Excellent organizational and documentation skills
Ability to work independently and meet deadlines
Knowledge of community resources and how to access them
Resilient and able to handle high-stress situations with professionalism
Work Environment & Physical Requirements
Primarily office-based with extended periods of computer work
Travel within the community to meet with clients and attend outreach activities
Ability to lift up to 15 lbs as needed

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.