Position Summary
We are seeking a Key Account Manager to support patients with care, professionalism, and attention to detail. This role involves addressing patient needs, questions, and concerns, and occasionally communicating with prescribers, managed care organizations (MCOs), and authorized caregivers. Accuracy, compliance, and efficiency are essential in our fast-paced specialty pharmacy environment.

Responsibilities

Provide patient support with empathy and professionalism.

Communicate with physicians, MCOs, and caregivers as needed.

Ensure full compliance with state and federal laws and internal pharmacy policies.

Support medication handling, dispensing, and distribution processes within accepted practice standards.

Requirements

Associate Degree as a Pharmacy Technician (required).

Valid Pharmacy Technician License (required).

Specialized training in benefits access or pharmacy/medical requirements (preferred).

Minimum 1 year of customer service experience; knowledge of pharmacy benefit access processes preferred.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.