Position Overview:
We are seeking a motivated and customer-focused Canadian French Bilingual Customer Account Representative to join our team. In this role, you will serve as a key point of contact for our English and French-speaking customers, providing exceptional service, resolving account inquiries, and ensuring a positive customer experience. The ideal candidate is fluent in Canadian French and English, detail-oriented, and thrives in a fast-paced environment.

Key Responsibilities:
Provide professional customer support in both Canadian French and English via phone, email, and chat
Manage customer accounts, including order processing, billing inquiries, and account updates
Resolve customer concerns efficiently while maintaining a high level of satisfaction
Document interactions accurately in CRM systems
Collaborate with internal departments to ensure timely issue resolution
Identify opportunities to enhance customer experience and retention
Meet performance metrics including response time, resolution rate, and quality standards

Qualifications:
Fluency in Canadian French and English (spoken and written) required
1+ year of customer service or account management experience preferred
Strong communication and problem-solving skills
Experience with CRM systems and Microsoft Office
High attention to detail and organizational skills
Ability to multitask and manage priorities effectively
Professional, positive, and team-oriented attitude

What We Offer:
Competitive compensation
Comprehensive benefits package
Paid training
Career growth opportunities
Supportive and collaborative team environment

If you are passionate about delivering outstanding service and enjoy working in a bilingual environment, we encourage you to apply today!

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.