Job Title: Call Center Representative II
Location: Washington State (On-site)
Employment Type: Full-time

IMPORTANT:

This is an on-site position located in Washington State.

Only candidates residing in Washington State will be considered.

No remote work or relocation assistance available.

Job Summary:

We are looking for a professional and experienced Call Center Representative II to join our team. In this role, you will handle customer inquiries, provide solutions, and support our service goals while delivering excellent customer experience.

Key Responsibilities:

Respond promptly and effectively to customer calls, emails, and chats.

Resolve customer issues with a focus on first-call resolution and customer satisfaction.

Escalate complex cases to higher-level support when necessary.

Document customer interactions accurately in the CRM system.

Provide product or service information to customers.

Assist with training and mentoring new team members as needed.

Meet or exceed individual and team performance goals.

Qualifications:

Minimum 1-2 years of experience in a call center or customer service role.

Strong communication and interpersonal skills.

Ability to remain calm and professional in high-pressure situations.

Proficient with CRM software and Microsoft Office applications.

Problem-solving skills and attention to detail.

Ability to work flexible shifts, including evenings or weekends if required.

High school diploma or equivalent required; further education is a plus.

Why Join Us:

Supportive team environment with opportunities for advancement

Competitive pay and benefits

On-site role with a dynamic workplace culture

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.