Job Summary

We are hiring a Bilingual Customer Service Representative for a temp-to-hire onsite opportunity in San Juan, PR. This role supports healthcare providers by assisting with eligibility, billing, claims, and payment inquiries in a professional call center environment.

This is a strong opportunity for candidates with customer service, call center, office, or administrative experience who want to build a long-term career in healthcare customer support. Candidates can expect a structured, team-oriented workplace with supportive leadership, clear processes, and the opportunity for permanent placement based on performance and business needs.

Key Responsibilities

- Handle incoming calls from healthcare providers in a professional and courteous manner.
- Assist callers with eligibility, billing, claims, and payment-related inquiries.
- Research and resolve customer questions using internal systems and documented procedures.
- Accurately document call details, updates, and resolutions in the appropriate systems.
- Maintain quality, productivity, and service standards in a fast-paced call center setting.

Compensation and Benefits
- Pay: $13.00/hr

- Work Location: 100% Onsite | San Juan

- Schedule: 40 hours per week | Monday–Friday

Required Qualifications and Skills

- Fully bilingual in English and Spanish.
- 1+ year of experience in customer service, call center, office, or administrative work.
- Good computer skills and ability to navigate multiple systems.
- Strong verbal communication, listening, and problem-solving skills.
- Ability to work onsite in San Juan, PR.
- Full availability to work Monday-Friday between 8:00 a.m. and 9:00 p.m. AST.
- Must be available to complete the first 16 weeks without planned PTO.

Preferred Qualifications

- Healthcare experience preferred.
- Experience with healthcare provider support, eligibility, billing, claims, or payment inquiries is a plus.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.